Refund policy

Return and Refund Policy

At [TrendsyZone], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Please read this Return and Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [3 Days ] of delivery.

  • Be unused, unworn, and in its original condition.

  • Include original tags, labels, accessories, and packaging.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these requirements.

2. Return Timeframe

Customers must initiate a return request within [2 DAYS] from the date of delivery.

Return requests submitted after this period may not be accepted.

To initiate a return, contact us at:

Email: [TrendsyZone280904@gmail.com]

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the product (if applicable)

3. Refund Process

Once we receive and inspect the returned item:

  1. We will notify you regarding the approval or rejection of your refund.

  2. If approved, the refund will be processed to the original payment method.

Refunds are typically processed within [5-8 Days] after the returned item has been inspected and approved.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchange Policy

We offer exchanges for:

  • Damaged products

  • Defective products

  • Incorrect items received

  • Size or variant exchanges (if applicable)

Exchange requests must be submitted within [2 DAYS] of delivery.

If the requested replacement product is unavailable, we may offer:

  • Store credit

  • Refund

  • Alternative product of equal value

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within [1 DAY] of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product and packaging

After verification, we may offer:

  • Replacement product

  • Full refund

  • Store credit

No additional shipping charges will apply for approved damaged or incorrect-item claims.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or damaged products caused by customer misuse

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Clearance, sale, or promotional items (unless defective)

  • Products marked as "Non-Returnable" on the product page

  • Hygiene-sensitive products that have been opened or used

We reserve the right to determine whether an item qualifies as non-returnable.

7. Return Shipping Costs

For Customer-Initiated Returns

If the return is due to:

  • Change of mind

  • Incorrect item selected by the customer

  • No longer needed

The customer may be responsible for return shipping costs.

For Store Errors or Defective Products

If the return is due to:

  • Wrong product shipped

  • Damaged item

  • Manufacturing defect

[TrendsyZone] will cover the return shipping costs.

8. Cancellations

Orders may be cancelled before shipment by contacting us at [TrendsyZone280904@gmail.com].

Once an order has been shipped, cancellation may not be possible, and the standard return process will apply.

Refunds for approved cancellations will be processed within [3-5 Days].

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at [TrendsyZone280904@gmail.com].

10. Store Credit (Optional)

In certain situations, we may offer store credit instead of a monetary refund.

Store credit:

  • Can be used toward future purchases.

  • Cannot be redeemed for cash.

  • May be subject to an expiration period if permitted by applicable law.

11. Contact Us

For any return, refund, or exchange-related questions, please contact:

[STORE NAME]
Email: [TrendsyZone280904@gmail.com]
Business Hours: [10AM-5PM]

We are committed to resolving issues fairly and providing a positive shopping experience for our customers.